General Conditions
1. Definitions
- Service: Refers to TemplateTo’s document generation platform, including the drag-and-drop template designer, API integrations, and associated tools.
- User: Any individual or entity utilizing the Service.
- Subscription: The arrangement by which a User gains access to the Service, subject to chosen plan terms.
2. Service Provision
- Access: Upon subscription, Users receive non-exclusive, non-transferable access to the Service, adhering to these terms.
- Availability: TemplateTo strives for 99.9% uptime. Scheduled maintenance or unforeseen circumstances may result in temporary downtime.
- Modifications: TemplateTo may update or enhance the Service. Significant changes will be communicated to Users in advance.
3. User Obligations
- Account Responsibility: Users must maintain confidentiality of login credentials and are accountable for all activities under their account.
- Acceptable Use: Users shall not engage in unlawful activities, transmit harmful content, or disrupt Service integrity.
- Compliance: Users must comply with all applicable laws and regulations in their use of the Service.
4. Data Management
- Data Ownership: Users retain ownership of their data. TemplateTo accesses data solely to provide the Service.
- Data Security: TemplateTo employs encryption and industry-standard measures to protect User data.
- Data Backup: Users are responsible for backing up their data. TemplateTo is not liable for data loss.
5. Support and Maintenance
- Support Channels: TemplateTo offers support via email and in-app chat during UK business hours.
- Maintenance: Regular updates, including bug fixes and feature enhancements, are part of the Service.
6. Fees and Payment
- Subscription Fees: Fees are based on selected plans, as detailed on TemplateTo’s pricing page.
- Billing Cycle: Subscriptions are billed monthly or annually in advance.
- Late Payments: Failure to pay may result in account suspension or termination.
7. Intellectual Property
- Ownership: All rights to the Service, including software and branding, remain with TemplateTo.
- User Feedback: Suggestions or feedback provided by Users may be utilized by TemplateTo without obligation.
8. Confidentiality
- Mutual Obligations: Both parties agree to keep confidential information received from the other party secure and not disclose it to third parties without consent.
9. Termination
- By User: Users may terminate their subscription at any time via their account settings.
- By TemplateTo: TemplateTo may suspend or terminate access for violations of these terms or harmful conduct.
- Effect of Termination: Upon termination, User access ceases, and data may be deleted after a specified period.
10. Liability and Disclaimers
- No Warranty: The Service is provided “as is” without warranties of any kind.
- Limitation of Liability: TemplateTo’s liability is limited to the amount paid by the User in the preceding 12 months.
- Indemnification: Users agree to indemnify TemplateTo against claims arising from their use of the Service.
11. Amendments
- Changes to Terms: TemplateTo may update these terms. Continued use after changes constitutes acceptance.
12. Governing Law
- Jurisdiction: These terms are governed by the laws of the United Kingdom.
These conditions are complementary to TemplateTo’s existing Terms of Service and Privacy Policy.