General Conditions

1. Definitions

  • Service: Refers to TemplateTo’s document generation platform, including the drag-and-drop template designer, API integrations, and associated tools.
  • User: Any individual or entity utilizing the Service.
  • Subscription: The arrangement by which a User gains access to the Service, subject to chosen plan terms.

2. Service Provision

  • Access: Upon subscription, Users receive non-exclusive, non-transferable access to the Service, adhering to these terms.
  • Availability: TemplateTo strives for 99.9% uptime. Scheduled maintenance or unforeseen circumstances may result in temporary downtime.
  • Modifications: TemplateTo may update or enhance the Service. Significant changes will be communicated to Users in advance.

3. User Obligations

  • Account Responsibility: Users must maintain confidentiality of login credentials and are accountable for all activities under their account.
  • Acceptable Use: Users shall not engage in unlawful activities, transmit harmful content, or disrupt Service integrity.
  • Compliance: Users must comply with all applicable laws and regulations in their use of the Service.

4. Data Management

  • Data Ownership: Users retain ownership of their data. TemplateTo accesses data solely to provide the Service.
  • Data Security: TemplateTo employs encryption and industry-standard measures to protect User data.
  • Data Backup: Users are responsible for backing up their data. TemplateTo is not liable for data loss.

5. Support and Maintenance

  • Support Channels: TemplateTo offers support via email and in-app chat during UK business hours.
  • Maintenance: Regular updates, including bug fixes and feature enhancements, are part of the Service.

6. Fees and Payment

  • Subscription Fees: Fees are based on selected plans, as detailed on TemplateTo’s pricing page.
  • Billing Cycle: Subscriptions are billed monthly or annually in advance.
  • Late Payments: Failure to pay may result in account suspension or termination.

7. Intellectual Property

  • Ownership: All rights to the Service, including software and branding, remain with TemplateTo.
  • User Feedback: Suggestions or feedback provided by Users may be utilized by TemplateTo without obligation.

8. Confidentiality

  • Mutual Obligations: Both parties agree to keep confidential information received from the other party secure and not disclose it to third parties without consent.

9. Termination

  • By User: Users may terminate their subscription at any time via their account settings.
  • By TemplateTo: TemplateTo may suspend or terminate access for violations of these terms or harmful conduct.
  • Effect of Termination: Upon termination, User access ceases, and data may be deleted after a specified period.

10. Liability and Disclaimers

  • No Warranty: The Service is provided “as is” without warranties of any kind.
  • Limitation of Liability: TemplateTo’s liability is limited to the amount paid by the User in the preceding 12 months.
  • Indemnification: Users agree to indemnify TemplateTo against claims arising from their use of the Service.

11. Amendments

  • Changes to Terms: TemplateTo may update these terms. Continued use after changes constitutes acceptance.

12. Governing Law

  • Jurisdiction: These terms are governed by the laws of the United Kingdom.

These conditions are complementary to TemplateTo’s existing Terms of Service and Privacy Policy.